Refund policy

Ask within 14 days of your first payment for Pro or Business and we refund it in full.

You do not have to give a reason. One line is enough.

The $12 pass is refundable within 24 hours while it is still unused.

Once the pass has been spent on an export, it is used up and we cannot refund it.

A renewal is not refunded on its own. Cancel from the billing portal and the plan runs to the end of the period you paid for.

If a renewal caught you by surprise and you have not used the plan in that period, write to us. We look at it.

If we stop a paid feature you were using, we refund the unused part of the period.

Email support@catalogroute.com from the address on the account. Say which charge you mean.

We answer within one business day and send the money back the same way it came in.

Stripe returns it to your card. Your bank usually shows it in five to ten days.